In Fine Forum
Use forums or chat to let customers help each other
Forums and web-based group chat are a great way to let customers ask questions and help one another out. By eliminating the middleman — that's you — you provide an open stream of communication and save yourself time in the process.
At our product forums, customers post tips and tricks, feature requests, stories, and more. We pop in from time to time to offer some assistance but the forums are mainly a place for the community to help each other and share their experiences with the product.
You'll be surprised how much people want to help one another.